ERP Operations Manager

Lead ERP Excellence Drive Global Impact

Every groundbreaking solution needs the perfect fit at Bring IT that s you. As a global Oracle NetSuite innovator they revolutionize industries through ERP solutions. Step into a role where your expertise powers efficiency drives transformation and leaves a legacy all while keeping your roots in your local community.

Job Description

As an ERP Operations Manager you will hold the title of Managed Services Lead and take on a pivotal role in driving excellence within professional services practices. You ll manage a dynamic team oversee diverse client portfolios and optimize processes for customer support and enhancements. With responsibilities ranging from resource allocation and talent acquisition to nurturing customer relationships and addressing escalations you ll lead the charge in delivering exceptional service. Your ERP expertise will be the cornerstone of success guiding your team to deliver outstanding results and ensuring clients receive unparalleled solutions.

• Manage customer relationships and address escalations as the second point of contact.
  
• Oversee the daily management of direct reports including PMs Senior BSAs and BSAs.
  
• Supervise project execution by external partners to ensure alignment with goals.
  
• Guide teams to deliver projects using the Bring IT project management methodology.
  
• Lead and facilitate the Portfolio Review Weekly Meeting (internal).
  
• Ensure accountability for project execution and results including planned hours versus actuals ontime delivery and quality.
  
• Review and approve or reject weekly time tracker submissions.
  
• Own the resourcetoproject allocation process and manage resource availability.
  
• Provide capacity visibility to the Sales Team to inform decisionmaking.
  
• Conduct performance reviews and offer training guidance to team members.
  
• Make strategic hiring decisions to build and enhance team capabilities.
  
• Foster partnerships and maintain communication with support towers (PMO Implementations) and backoffice teams (HR Finance).
  
• Build strong partnerships and maintain effective communication with external partners.
  
• Manage results related to the departments contribution margin.
  
• Oversee and forecast invoicing processes including milestone monthly and T&M models.
  

Requirements

Skills and Expertise We Value

Requirements:

• Proficiency in Spanish and English.
  
• Strong experience and knowledge of best practices surrounding ERP systems.
  
• Proven background as a Project Manager or Delivery Manager.
  
• Experience managing a team of 5 direct reports including 1:1s performance reviews and other people management responsibilities.
  
• Expertise in managing a support practice.
  

Tech Stack:

• Experience managing a team working with ERP systems.
  

Preferred Skills:

• Proficiency in Portuguese.
  
• Experience managing P&L and financial controls.
  
• Full ERP certification in NetSuite or progress toward certification.
  
• Familiarity with SuiteSuccess methodology.
  
• Proven experience leading 5 endtoend NetSuite implementations.
  
• Ability to prioritize effectively and utilize business etiquette to ensure seamless communication and support for internal teams and clients.
  
• Undergraduate degree in a relevant field MBA or equivalent work experience.
  
• Comprehensive understanding of web technologies and industry standards.
  
• Knowledge of SDLC and project management methodologies including Agile and Waterfall approaches.
  

Benefits

The Rewards of Your Expertise

• 5 days work week
  
• Weekends off
  
• Hybrid work arrangement
  
• 20 vacation days in total
  
• Prepaid medicine
  
• Fullycustomized Emapta laptop and peripherals
  
• Indefinite term type contract
  
• Direct exposure to our clients
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Prime Office Locations Bogot and Medellin
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7400 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.

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