About the Client
The client values their employees and has built a team of hardworking passionate and fun individuals dedicated to keeping their merchants happy. They do not operate like a typical call center; instead they focus on providing highenergy clientfocused support without automated responses. Their engaging office environment encourages their people to enjoy coming to work and doing what they do best.
Job Summary
The role involves analyzing merchant statements preparing customized pricing documents and maintaining accurate reference documentation to ensure the most uptodate information.
Responsibilities
- Analyze merchant statements to identify service needs and prepare Schedule A documents for the sales team.
- Develop and maintain partner logos.
- Track incoming statements and ensure timely turnaround.
- Provide support for detailed weekly and monthly sales management reports including analysis and account closure reasons.
- Conduct monthly audits to ensure merchant pricing aligns with proposals.
- Maintain updated versions of PDF files.
- Perform ad hoc reporting as needed.
Requirements
- Education: Bachelor s Degree (preferred).
- Experience: 13 years in an analytical role (preferred).
Technical Skills:
- Proficiency in Microsoft Outlook Excel and Power BI (preferred).
- Experience with a CRM program.
Core Competencies:
- Communication (Oral and Written): Clear concise and effective communication skills.
- Analytical Thinking: Ability to solve problems using critical thinking and reasoning.
- Detail Orientation: High attention to detail for accuracy in tasks.
- Decision Making: Capable of making critical decisions while adhering to company procedures.
- Organizational Skills: Systematic approach to managing tasks and responsibilities.
- Integrity: Demonstrates honesty and credibility in the workplace.
- Accountability: Takes responsibility for actions and outcomes.
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Permanent work from home
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Proficiency in Microsoft Outlook, Excel, and Power Bi (preferred). Experience with some type of CRM program Determine customers' merchant services needs and prepare and review analysis and Schedule A documents for sales team to present. Create and maintain logos for various partners Track incoming statements and turnaround time
Education
Bachelor's Degree (four year college or technical school)