ZZP IT Service Desk Officer
ZZP IT Service Desk Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Functieomschrijving
For DLL are we looking for a IT Servicedesk Officer:
Note: In case we receive 20 candidates before the due date the opening for this vacancy will be closed early.
Essentials:
Candidate MUST be introduced exclusively cant have any other processes running during proposal;
Candidate MUST live within an hour of the DLL office;
Someone who is interested in working and growing in this role for a longer period of time;
Basic knowledge of business IT processes and related technologies. (experience in IT is a musthave);
Knowledge of and/or experience within banking sector is a pr;
Vocational or bachelors degree in IT;
Customer focused and service oriented;
Great verbal and written communication skills Dutch and English is required.
The IT Service Desk Officer provides front line support to our Global DLL community through the Service Desk located in Eindhoven. The IT Service Desk is a skilled Service Desk with a high percentage of 1st call resolution. You will perform root cause and metrics analysis on incoming customer issues with a goal of identifying trends. You are expected to manage the communication process for incidents and issues out to the greater DLL organization. You will engage other Service teams as required to ensure timely resolution of incoming customer issues.
Day to day:
Engage our customer base through the intake of calls via the Service Desk.
Develop an approach for analyzing Service Desk metrics. Analyze incoming calls identifying trends and potential risk areas. Communicate findings to Services Management and overall Supply Management.
Perform and manage the post issue root cause analysis. Identify opportunities for future avoidance of recurring issues and improve stability.
Managing (when necessary) the individual and general communications out to the IT customer base with regard to incidents/problems and outages.
You are:
Team player
Flexible in working hours
Customer Focused
Experienced in customer interaction e.g. phone and written skills
Quality driven and results oriented and ready to go above and beyond to deliver results.
Able to work in a very fastpaced open environment.
Fluent in English and Dutch in speech and writing.
Employment Type
Full Time
