Summary: As an Application Tech Support Practitioner for Infra Managed Service you will be responsible for providing ongoing support and communication between the client and the system or application. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge of Microsoft Teams Infrastructure. Roles & Responsibilities: Provide ongoing support and communication between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge of Microsoft Teams Infrastructure. Collaborate with crossfunctional teams to ensure quality and exceptional communication skills to keep worldclass systems running. Stay updated with the latest advancements in Microsoft Teams Infrastructure and Cloud technologies to integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills: Deep product knowledge of Microsoft Teams Infrastructure. Good To Have Skills: Experience with Cloud technologies. Exceptional communication skills to keep worldclass systems running. Collaboration with crossfunctional teams to ensure quality. Stay updated with the latest advancements in Microsoft Teams Infrastructure and Cloud technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Teams Infrastructure. The ideal candidate will possess a strong educational background in computer science or a related field along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office.