Summary: As a Network Operations Representative you will be responsible for designing specialist solutions in line with business needs. Your typical day will involve acting as a service fulfillment and program SME tracking and reporting performance measurements and SLAs of service fulfillment teams to the client and delivering business value to the project while working with clients on performance and process optimization. Roles & Responsibilities: Design specialist solutions in line with business needs. Act as a service fulfillment and program SME. Track and report performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project. Work with clients on performance and process optimization. Professional & Technical Skills: Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations. Good To Have Skills: Network Analytics. Strong understanding of network operations. Experience in service fulfillment and program management. Ability to track and report performance measurements and SLAs. Experience in delivering business value to the project. Experience in working with clients on performance and process optimization