Sr Manager Production Support
Sr Manager Production Support
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Job Description
Responsible for global service delivery & DR management application production support processes and incident management. (Mandatory)
Own the overall production support for all tracks.
Interface and drive the MSP partner for the SLAs KPIs and coverage windows
Ensure better than expected systems / platform availability and RTO & RPO for the technology platform and tools
Capture and action the root causes for critical and fatal incidences
Crisp reporting of the metrics on weekly and monthly basis
Coordinate with all tracks for smooth functioning of applications
Reduce repetitive activities efforts by fixing issues or by automating with the help of development team
Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics
Create issues handling process standardize and enforce with all tracks keep it up todate
Create and implement a plan to scale the support team based on the business expansion plan
Own Release management for all the tracks and be gatekeeper for quality of releases
Ensure data and environment security as custodian of the production environment
Employment Type
Full Time
Company Industry
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
