Service Delivery Manager
Service Delivery Manager
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Job Description
About Client:
Our client is global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84000 entrepreneurial professionals across more than 30 countries it covers to over 700 clients. With its extensive domain and technology expertise helps drive superior competitive differentiation customer experiences and business outcomes
Job Description
Ability to steer and mentor a team of 80 associates.
Position is for Service Delivery manager where associate has to take care of the operations 24*7.
Working on Life science domain/ any other domain with managing any of the Critical application support like D2 Labsystem Trackwise or any domain experience.
Adept in handling risks and escalations well ability to communicate effectively within the internal and customer org as required and drive for resolutions
Conversant with SLA based services improvement and maintenance of service levels
Mentoring the team on ticket handling processes coverage and reporting
Handles resourcing situations attrition new demand planning well
Highly skilled in ITIL processes and its implementation
Ability to report engagement progress communicate effectively across multiple layers of the customer org
Conversant with driving Service improvements Automation implementations and showcasing value to the customer
Ability to control cost parameters in the engagement identify and drive improvements where required
Conversant working in a matrix setup with different practices and groups to drive results
Key Skills : Service Delivery ManagerLifesciences
Job Locations : Bangalore
Experience : 12 16 Years
Education Qualification : Any Graduation
Work Mode : Hybrid
Employment Type : Fulltime
Notice Period : Immediate 30 Days
Employment Type
Full Time
