Incident Manager
Incident Manager
Posted on :
11-09-2024
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Job Description
As an Infra Tech Support Practitioner you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating systemlevel. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Provide ongoing technical support and maintenance for production and development systems and software products. Configure services on various platforms and implement technology at the operating systemlevel. Troubleshoot and resolve L1 and L2 issues. Collaborate with team members to discuss and resolve technical problems. Assist in providing solutions to workrelated problems. Professional & Technical Skills: Must To Have Skills: Proficiency in Incident Management. Strong understanding of IT infrastructure and systems. Experience in troubleshooting and resolving technical issues. Knowledge of operating systems and software solutions. Familiarity with hardware and software support. Good To Have Skills: Experience with ITIL framework. Additional Information: The candidate should have a minimum of 24 years of experience in Incident Management. A 15 years full time education is required.
OR
As an Infra Tech Support Practitioner you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating systemlevel. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Provide ongoing technical support and maintenance for production and development systems and software products. Configure services on various platforms and implement technology at the operating systemlevel. Troubleshoot and resolve L1 and L2 issues. Collaborate with team members to discuss and solve technical problems. Assist in providing solutions to workrelated problems. Professional & Technical Skills: Must To Have Skills: Proficiency in Incident Management. Good To Have Skills: Experience with incident tracking tools. Strong understanding of IT infrastructure and systems. Knowledge of network protocols and troubleshooting techniques. Experience in handling hardware and software issues. Familiarity with operating systems and software solutions. Ability to analyze and resolve technical problems. Excellent communication and interpersonal skills.
Employment Type
Full Time
Company Industry
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
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