Systems Administrator II
Systems Administrator II
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Job Description
Provide change management coordination and scheduling support for single tenant SaaS applications.
Responsible for opening updating providing status and closing tickets.
Author update and keep current procedural documentation.
Assist in the gathering of metrics for analysis.
Is selfmotivated by the challenge put in front of them.
Can work remotely with no inoffice supervision.
Works well with other talented members of the team and assists with any cross training as identified.
Can work with deadlines and milestones.
Collaborate with other operational support teams (Cloud Operations Application Support and Cloud Service Delivery teams).
Assure security of and access to mission critical data.
Participate as part of a team.
Provide offhours support according to schedule.
Participate in identified disaster recovery and backup procedures.
Disciplined technical thinker able to work within environment that has a highly documented process.
Education and Work Experience:
BS or MS in CS or related disciplines.
25 years experience with at least 2 years in professional corporate environment
Strong communication skills.
Must be selfmanaged and selfmotivated.
Familiar with updating and creating technical documentation.
Requirements:
First rate customer service skills are a MUST.
Knowledge of Jira.
Availability on weekend
Excellent communication interpersonal organizational and planning skills.
Must be able to work in a fastpaced team environment.
Flexible work schedule (must overlap with US East Coast working hours).
Able to follow identified process
Able to communicate and not be afraid to ask questions.
Able to maintain focus and attention to detail on repetitive highvolume tasks
Employment Type
Full Time
Company Industry
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
