Cloud Infrastructure

Trigent Software Private Limited

Posted on : 10-09-2024

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Job Location

India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Posted on : 10-09-2024

Job Description

Summary: As an IT Customer Service Representative you will manage the delivery for IT production systems and services. You will drive incident issue and outage management investigation and restoration. Your typical day will involve ensuring the smooth operation of IT systems and promptly resolving any issues that arise. You will collaborate with crossfunctional teams to provide excellent customer service and maintain high levels of customer satisfaction.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to workrelated problems.

Ensure the smooth operation of IT production systems and services.

Manage incident issue and outage management investigation and restoration. Collaborate with crossfunctional teams to provide excellent customer service.

Maintain high levels of customer satisfaction.

Promptly resolve any IT system issues that arise.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Cloud Infrastructure.

Good To Have Skills: Experience with AWS Administration.

Strong understanding of IT production systems and services.

Knowledge of incident issue and outage management processes.

Excellent problemsolving and troubleshooting skills.

Effective communication and interpersonal skills.

Employment Type

Full Time

Company Industry

Key Skills

Ruby
Disaster Recovery
Active Directory
SOA
Cloud
IaaS
PowerShell
AWS
Infrastructure
Linux
VPN
Hyper-V
VM
IP
Identity

Apply Now

About Company

Trigent Software Private Limited

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Cloud Infrastructure

Trigent Software Private Limited

Job Description

Employment Type

Company Industry

Key Skills

About Company

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