Unified Communication and Collaboration Operations

Trigent Software Private Limited

Posted on : 10-09-2024

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Job Location

India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Posted on : 10-09-2024

Job Description

Key Responsibilities 1 Overseeing the support and business as usual tasks of the Cisco Call Manager Cisco Unity and Cisco 2 Handle incident and service requests and resolve within the agreed Service Level Agreement 3 Diagnosing faults and providing complete resolution to customer satisfaction 4 To produce knowledge articles and information to be distributed amongst the team 5 All client documentation and run book information is kept up to date 6 Act as a point of contact for all customer escalations Technical Experience 1 Cisco Unified Communications/Voice Conferencing/ Webex 2 Cisco Unified Contact Center Enterprise UCCE/ICM/CVP Call Recording Voice conferencing and collaboration 3 Protocols: TCP/IP IP subnetting VLANs Ethernet DHCP DNS QoS SIP H323 4 6 years Voice/Data Network specific experience Professional Attributes 1 All client documentation and run book information is kept up to date 2 Act as a point of contact for all customer escalations 3 Client satisfaction and user communications 4Quality updates into the ticketing system 5 Perform administration configuration of Cisco systems Educational Qualification BE Additional Information Cisco Unified Call Manager and Cisco Unified Compute System certification on VoIP systems

Employment Type

Full Time

Company Industry

Key Skills

Six Sigma
Lean
Management Experience
Process Improvement
Microsoft Outlook
Analysis Skills
Warehouse Management System
Operations Management
Kaizen
Leadership Experience
Supervising Experience
Retail Management

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About Company

Trigent Software Private Limited

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Unified Communication and Collaboration Operations

Trigent Software Private Limited

Job Description

Employment Type

Company Industry

Key Skills

About Company

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