Service Desk Management

Trigent Software Private Limited

Posted on : 09-09-2024

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Job Location

India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Posted on : 09-09-2024

Job Description

As an Application Tech Support Practitioner you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality using exceptional communication skills to keep our worldclass systems running. With your deep product knowledge you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide timely and effective technical support to clients. Troubleshoot and resolve client issues related to the system or application. Collaborate with crossfunctional teams to identify and implement solutions. Document and maintain accurate records of client interactions and issue resolutions. Conduct training sessions for clients to enhance their understanding of the system or application. Stay updated with the latest product knowledge and industry trends. Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Strong understanding of ITIL processes and best practices. Experience in providing technical support to clients. Good To Have Skills: Knowledge of IT service management tools. Familiarity with incident management and problem management processes. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 02 years of experience in Service Desk Management. This position is based at our Kolkata office. A 15 years fulltime education is required.

Employment Type

Full Time

Company Industry

Key Skills

Editorial
Catering
B2C
Camp
Computer Engineering

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About Company

Trigent Software Private Limited

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Service Desk Management

Trigent Software Private Limited

Job Description

Employment Type

Company Industry

Key Skills

About Company

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