As an Application Tech Support Practitioner you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues interpreting and designing resolutions and communicating effectively with clients using exceptional communication skills.
Roles & Responsibilities:
Provide ongoing support to clients ensuring the smooth functioning of systems and applications.
Accurately define client issues and interpret and design resolutions based on deep product knowledge.
Communicate effectively with clients using exceptional communication skills.
Collaborate with crossfunctional teams to ensure timely resolution of client issues.
Stay updated with the latest advancements in network infrastructures and related technologies.
Professional & Technical Skills:
Must To Have Skills: Indepth knowledge of network infrastructures.
Good To Have Skills: Experience with related technologies such as firewalls routers and switches.
Strong understanding of clientserver architecture and related concepts.
Experience with troubleshooting and problemsolving techniques.
Excellent communication and interpersonal skills.