TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title: Project Coordinator
Work Location: Detroit MI 48226
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid (Once a week in office)
Dept: Customer Experience
Job Description:
With supervision accountable for and manages the development implementation and ongoing maintenance of project(s) with relatively small and/or less complex scope and deliverables.
Project scope is typically oneyear or less and impacts a single business unit/function.
Project scope typically impacts one of the following: process system function product and/or service.
Bachelors Degree in related field preferred.
Three (3) years experience in related field.
One (1) year project management experience in health plan operations or related field.
Leadership and/or analytical experience with data systems and operations.
Position Responsibilities:
Support the lead by reviewing reports for accuracy and consistency for Quality Management reporting
Support lead with report writing on Member Experience standards for NCQA collecting data synthesizing developing qualitative and quantitative analysis gathering evidence to support our member experience initiatives.
Support facilitation of the bimonthly Member Experience Committee meeting
Attend monthly NCQA workgroup trainings hosted by the Quality Management department
Engage with departments outside of CMCX to gain a broader understanding of the enterprise
Desired Skillset:
Experience or knowledge of Customer Experience (preferred)
Impeccable follow through
Ability to coordinate meetings develop agendas document notes and maintain committee articles
Ability to interpret internal business reports and apply learnings (i.e.Quality Management HEDIS measures CAHPS ratings)
Health Care experience (preferred)
Coordinate and organize a number of teams that will cross multiple areas of the business
Monitor progress produce timelines status reports and metrics
Identify and monitor risks and mitigation plans
Experience with analysis including root cause identification and problem solving
Proficient in current industry standard PC applications and systems (e.g. SharePoint Excel Adobe PowerPoint Word)
Intermediate to Advanced experience with PowerPoint
Excellent organizational skills
Excellent written and verbal communication skills
Previous experience with NCQA accreditation standards preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.