Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title: Medical Mgmt Intake Specialist
Work Location: Detroit MI 48243
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Dept: Commercial Inpatient Pr
Job Description:
Required Skills and Experience:
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Minimum of 2 years of experience in a healthcare insurance or related field
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High school graduate and college or university experience
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Medical terminology knowledge or a medical background is required
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Strong understanding of health insurance processes including claims management benefits coordination and prior authorization procedures
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Customer service experience is required
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Strong phone skills with experience handling inbound and outbound calls
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Experience with healthcare management software and databases
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Excellent verbal and written communication skills
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Ability to explain complex information in a clear and concise manner
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Strong problemsolving skills with the ability to analyze data and identify trends
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Attention to detail and accuracy in all work
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Ability to work collaboratively with crossfunctional teams
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Demonstrated ability to build and maintain positive relationships with colleagues clients and stakeholders
Highly preferred:
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Two years of college or associate level degree equivalent
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Experience with providing high quality provider focused servicing to facilities and doctors
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Work collaboratively as a team member with peers and nurses
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Concisely and accurately enter documentation into Care Advance
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Effectively engage over the phone via both inbound and outbound with providers
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Process provider requests as needed
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Acts as providers first trusted source for UM Prior Auth programs
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Assign faxes to designated staff
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Process requests for compliance inquiries
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Access various UM department mailboxes and voicemail as needed
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Ability to function independently
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Critical Thinking
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BiLingual/Spanish
TekWissen Group is an equal opportunity employer supporting workforce diversity.