JOB DESCRIPTION:
Consultant
Consultant : is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios perform proactive analysis around it and propose a solution or process improvement.
Competencies:
Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions TimeShare property Claims Servicing & Claims Prevention etc.
Should have basic knowledge of MS office (Word Excel & Powerpoint) and good typing skills( Minimum typing speed 18 to 25 Wpm with 95% Accuracy rate ) Should have basic knowledge of US Mortgage and Title Insurance Concepts
Ability to Retrieve relevant information using appropriate Online Businessrelated Websites
Ability to use these tools to perform required search and collate information. Ability to Process Simple Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools processes and controls to deliver effectively
Technical Skills: Educational Qualification and Experience: Minimum of 15 years of formal education Diploma/Graduate (Commerce/Art/Business Administration)