Operations Management Practitioner
Operations Management Practitioner
Posted on :
06-09-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the India and many other countries inthe world. The below client is a subsidiary of Client Motor Company for its operations in India and its Head Quarter is in Sholinganallur Chennai Tamil Nadu. This Client also has integrated manufacturing facilities in Sanand Gujarat.
Job Title: Operations Management Practitioner
Location: ChennaiTN 600096
Duration: 12 Months
Work Type: Onsite
Position Description:
- Should be able to provide support in Incident resolution request fulfillment.
- Willing to work in shifts. Should be able to handle customer escalations and provide temporary and permanent solution.
- Able to meet the agreed SLA for all Incidents and requests. Proactive issue identification and resolution.
- Good written & verbal communication to interact with multiple region customers (NA EU and AP etc.
- Should have knowledge in Automation Understand the Security Controls and adhere to them
Skills Required:
- Operations Support Engineer role combines Operations support for products and software/system engineering ensure that a software system is 100% available scalable and maintainable and meet SLA/KPIs.
- Client is seeking an technically experienced candidate in IT Operations analytical skills triage automation and extension of our global monitoring and observability platform.
- Efficiently support within the agreed IT service level Optimizing the Operations through emerging technologies.
- Enable modernization by providing robust SRE standards monitoring tools powered by AI and easytouse dashboards
RESPONSIBILITES
- This position is Chennai based towards the First Responders Operations Support Engineer role in the Enterprise Connectivity domain responsible for application availability for the products based IT organizations globally.
The specific responsibilities include :
- To Run and Protect the production applications 24x7 with incident response and support.
- Performing root cause analysis of production incidents and implementing preventive measures.
- Participating in an oncall rotation for incident response and support.
- Will have to monitor Splunk Dynatrace tools for first level triage also engage Product teams on other mobility system issues.
- Strong problemsolving and communication skills.
- Improve reliability quality and timetomarket of our suite of software solutions.
- Automating deployment monitoring and incident response processes. Should have development and support skills.
- Knowledge in Python Autosys Dynatrace.
- GCP is added advantage.
- Good Communication skill
Experience Required:
- min 2 years in incident support Automation exp
Education Required:
- Any Degree
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
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