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You will be updated with latest job alerts via emailJob Title: Technical Systems Analyst
Location: Seattle WA
Duration: 5 Months
Job Type: Contract
Job Description:
About this team
This role is within the Fraud Protection team in our technology organization. Fraud Protection
Team is a technology delivery team that works closely with SaaS vendors to address all the technological
needs of the Asset Protection team. We focus on solutions that support the investigations of the Omni
risk specialists from the Asset Protection. We support the delivery of customizations enhancements and
integrations to SaaS tools such as Secure 5 Engage Decision Manager applications that are used by the
Asset Protection team and Educators to investigate and process unverified returns respectively.
Experience & Skillset
Experience supporting endusers including triaging performing root cause analysis and
resolving application issues and responding to howto questions
Support the creation maintenance and monitoring of applications owned by the Fraud
Protection team to support the ability to recreate diagnose and troubleshoot technical issues
faced by systems and applications users and vendors
Work directly with SaaS Vendor and internal teams to address active issues
accordingly and required changes to correct issues.
Provide guidance to users in order to address technical issues and offer training options as
needed through references to existing user guides manuals runbooks and any other resources
Maintain record of problems incidents and vendor issues raised
Participate in project delivery activities handover to support activities as well as development of
documentation intended for users in collaboration with the other support services
Works with Architects and Business Analyst to create and validate system diagrams for
applications and systems owned by Fraud Protection.
Provide intervention in critical situations in the event of system failure and ensure timely
responses to situations by following required escalation paths
Establishes a regular mechanism for communicating and sharing vendors compliance with
operational SLAs
Participates in peak readiness drills as well as documenting impacts of integration and platform
currency on Fraud Protection systems
Qualifications:
Bachelors degree in Computer Science/Information Technology or in a related technical field or
equivalent technology experience.
Minimum 4 years of progressively responsible postbaccalaureate work experience designing
developing and implementing computer software projects utilizing opensource services framework
Experience with Devops and CD/CI tools for Java Platform
4 years experience in Retail Systems development delivery & production support (highly valued)
Experience with CI/CD pipelines and automation Docker & Container Management Application
Performance Engineering Monitoring performance alerting AWS Services and Architecture
Experience in working with distributed Unix or Linuxbased systems J2EE Application Servers clustered
DB systems and source control systems
Full Time