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Job Title: Enterprise Engineer IV
Location: Chicago IL
Duration: 3 Months
Job Type: Contract
Job Description:
The End User Hardware Engineer provides technical expertise specific to hardware to strengthen the reliability efficiency and performance of the enterprise. It is critical that this role be a technical partner to implement established standards and procedures which support the enterprises managed infrastructure along with ensuring operational stability. This role is responsible for implementing reliable Hardware and AV solutions that maintain the integrity of the existing infrastructure as well as meet the customer objectives. Works effectively in a team to establish synergies with IT peers across the enterprise.
Core Accountabilities
Gathering business and technical requirements for hardware solutions in the hardware and AV space. (MTR Kits / Conference Room Camera / Audio Equipment / laptops / desktops / displays / mobile devices / printers/ peripherals).
Work with AV Operations team to support existing implementations and partner on evaluations of new technology.
Setting and maintaining standards of AV Equipment for the various conference room sizes and configurations
Make decisions around hardware configurations computer images systems specifications.
Coordinating and leading in the design testing evaluation implementation and support for multiple complex platforms of large size and complexity (hardware operating systems software systems tools and IT processes).
Evaluate business requirements and recommend hardware that will enhance availability reliability scalability and security while consistently driving down total cost of ownership.
Diagnose and troubleshoot hardware deployments (Bios/firmware/drivers)
Design and document enterprise standards and procedures
Ensure platforms/systems conform to established enterprise/industry standards (systems management security operating systems etc.) and reference models.
Provide technical support as needed to the enterprise.
Create detailed documentation for all engineering solutions.
Maintain lifecycle of hardware across large enterprise with over 100k devices
Manage existing and new vendor relationships for hardware partners in the AV and hardware industry.
Years of Related Experience
3 years of progressively responsible work experience specifically in Enterprise Endpoint Engineering Hardware Engineering and/or AV Solutions.
3 years of experience with integrating multiple complex solutions into one standard enterprise solution.
Knowledge Skills and abilities
Working knowledge of:
Teams Admin Center
Teams Room Pro Management Portal
VMWare Workspace ONE
Endpoint Configuration Manager (SCCM)
Primary component functionality and interoperability of AV Equipment laptops desktops displays printers etc.
TPM
BIOS/UEFI
Active Directory
Group Policy
Communication Skills
The ability to communicate verbally and in writing with all levels of employees and management capable of successful formal and informal communication at the appropriate level.
Teamwork Works well in a collaborative setting acting as a positive team member by contributing to discussions developing and maintaining both formal and informal relationships enterprisewide defines success in terms of the entire team through mentoring and knowledge transfer.
Technical Expertise Demonstrates a commitment to increasing knowledge and skills in providing architecture engineering and operations direction and support of end user device management in a large enterprise keeping up to date on technical developments and industry practices.
Demonstrated success in managing complex technical projects that require innovative solutions.
Demonstrated success in delivering results on complex technical challenges including strong investigative and problemsolving skills.
Knowledge Skills and abilities
Barco XMS Cloud Management Platform
Poly Lens Cloud
Crestron XIO Cloud
Sharepoint design
Standardized PC benchmarking and comparative analysis
PowerShell scripting
HP Client Management Tools (HPIA/CMSL/MIK)
Dell Command Suite
WebJet Admin Portal
O/S migrations
SCCM to Workspace ONE migration
SysTrack analysis and reporting
Airline industry experience
Full Time