IT Systems Support Specialist
IT Systems Support Specialist
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Job Description
Job Title: IT Systems Support Specialist (Field Services)
Location: Sacramento CA
Duration: 5 Months
Job Type: Contract
Job Description:
Seeking an ITSSS whose primary duties will be to assist with the onsite MIS support at a customer location. This assignment will primarily be with a team that focuses on one customers IT needs while maintaining standards defined by the Department of Technology. This assignment will also help with needs on other customer sites as needed.
This role will require:
Strong customer service skills
Knowledge of Active Directory or other identity management system
Attention to detail
Ability to work with rapidly changing priorities
Experience with troubleshooting Windows systems
Good verbal and writing skills for customer interaction and documentation
Secondlevel Service Desk support tickets (85% remote and 15% deskside) resolve hardware and software issues and assist customers remotely with DUO Net Motion and network resource connectivity.
Deployment of MECM GUI and Headless images and software deployments both manual and as MECM task sequence software packages.
Update both hardware and software assignments in Manifest.
Assist users in operating systems application programs utilities and hardware operations. Image install and move ITrelated equipment.
Employment Type
Full Time
