UPSMumSep24

Responsibilities:
Make outbound calls to the candidate and motivate them to complete job applications.
Schedule/reschedule the first day of work for the employees and share necessary information.
Review the application form and make sure all the details are filled in appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain validate and update process documentation as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas that can reduce time improve accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction

Requirements:
Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
Experience working and delivering under a strict timeline.
Should have the neutral accent
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Experience working and navigation on multiple systems/tools.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required