Enterprise Network Operations
Enterprise Network Operations
Posted on :
02-09-2024
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Job Description
As a Customer Service Representative you will provide functional technical or administrative support to resolve customer problems and queries. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Your typical day will involve addressing customer concerns providing solutions to their problems and offering assistance in a professional and courteous manner. You will also collaborate with team members to identify and implement improvements in customer service processes and procedures.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to workrelated problems.
Assist customers in resolving their issues and answering their queries.
Maintain a high level of professionalism and customer service standards.
Identify and escalate complex issues to the appropriate department.
Collaborate with team members to improve customer service processes.
Stay updated with product knowledge and industry trends.
Provide feedback to management regarding customer concerns and suggestions.
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to workrelated problems.
Assist customers in resolving their issues and answering their queries.
Maintain a high level of professionalism and customer service standards.
Identify and escalate complex issues to the appropriate department.
Collaborate with team members to improve customer service processes.
Stay updated with product knowledge and industry trends.
Provide feedback to management regarding customer concerns and suggestions.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Enterprise Network Operations.
Strong understanding of network infrastructure and operations.
Experience with troubleshooting network issues and resolving connectivity problems.
Knowledge of network protocols and technologies such as TCP/IP DNS DHCP VPN.
Familiarity with network monitoring tools and software.
Excellent problemsolving and analytical skills.
Must To Have Skills: Proficiency in Enterprise Network Operations.
Strong understanding of network infrastructure and operations.
Experience with troubleshooting network issues and resolving connectivity problems.
Knowledge of network protocols and technologies such as TCP/IP DNS DHCP VPN.
Familiarity with network monitoring tools and software.
Excellent problemsolving and analytical skills.
Additional Information:
The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.
This position is based at our Bengaluru office.
A 15 years fulltime education is required.
Roles & Responsibilities: Lead and manage the delivery of network operations services ensuring service delivery meets or exceeds customer expectations.
Collaborate with crossfunctional teams to ensure smooth operations including working with project managers business analysts and other stakeholders.
Oversee the network operations team providing guidance coaching and mentoring to team members.
Develop and maintain network operations processes and procedures ensuring they are uptodate and aligned with industry best practices.
Identify and implement process improvements to increase efficiency and effectiveness of network operations services.
Professional & Technical Skills: Strong understanding of enterprise network operations including experience with network design implementation and troubleshooting.
Experience with network security technologies such as firewalls intrusion detection/prevention systems and VPNs.
Experience with network monitoring and management tools such as SolarWinds Nagios and Cisco Prime.
Experience with network protocols and technologies such as TCP/IP BGP OSPF MPLS and VPNs.
Experience with network hardware such as routers switches and load balancers.
Strong understanding of ITIL processes and procedures including experience with incident problem and change management.
The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.
This position is based at our Bengaluru office.
A 15 years fulltime education is required.
Roles & Responsibilities: Lead and manage the delivery of network operations services ensuring service delivery meets or exceeds customer expectations.
Collaborate with crossfunctional teams to ensure smooth operations including working with project managers business analysts and other stakeholders.
Oversee the network operations team providing guidance coaching and mentoring to team members.
Develop and maintain network operations processes and procedures ensuring they are uptodate and aligned with industry best practices.
Identify and implement process improvements to increase efficiency and effectiveness of network operations services.
Professional & Technical Skills: Strong understanding of enterprise network operations including experience with network design implementation and troubleshooting.
Experience with network security technologies such as firewalls intrusion detection/prevention systems and VPNs.
Experience with network monitoring and management tools such as SolarWinds Nagios and Cisco Prime.
Experience with network protocols and technologies such as TCP/IP BGP OSPF MPLS and VPNs.
Experience with network hardware such as routers switches and load balancers.
Strong understanding of ITIL processes and procedures including experience with incident problem and change management.
Roles & Responsibilities:
Configure integrate and manage the lifecycle of telecommunication network elements and associated configurations across Fulfillment and Assurance.
Manage backoffice system data records to ensure accurate and uptodate information.
Support customer activations and configuration adjustments to ensure smooth network operations.
Collaborate with crossfunctional teams to troubleshoot and resolve network issues in a timely manner.
Ensure compliance with established policies procedures and standards for network operations.
Liaising with the customer technical representatives.
Provide recommendations to client on deployment of new features
Manage backoffice system data records to ensure accurate and uptodate information.
Support customer activations and configuration adjustments to ensure smooth network operations.
Collaborate with crossfunctional teams to troubleshoot and resolve network issues in a timely manner.
Ensure compliance with established policies procedures and standards for network operations.
Liaising with the customer technical representatives.
Provide recommendations to client on deployment of new features
Employment Type
Full Time
Company Industry
Key Skills
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