DOAS Systems yst
DOAS Systems yst
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Salary Not Disclosed
Job Description
Systems Analyst
Location: Atlanta GA
Duration: 12 Months
Agency: Dept. of Administrative Services
Job Id: 746057
General Description
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person via telephone and electronically. Provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.
Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking end user computer hardware communications and applications. Create incident tickets and change request tickets within a ticket management tool monitor ticket queues and escalation of tickets beyond SLAs.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues assign tickets to appropriate internal and external support staff escalate ticketsoutside of SLAs until resolved.
Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software.
Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
Maintain records of daily data communication transactions problems and remedial actions taken or installation activities.
Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to third party support vendors for service.
Develop training materials and procedures or train users in the proper use of hardware or software.
Confer with staff users and management to establish requirements for new systems or modifications.
Preferred Qualifications
3 years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Outlook MS Office Win 10 Active Directory COTS applications.
Employment Type
Full Time
