Creative Customer ExperienceManager
Creative Customer ExperienceManager
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Job Description
Dear Folks
Kindly review the below job description and share updated resume or call me atExt 104/
Job Title: Creative / Customer Experience Manager
Location: Miami FL NY & NJ offices New York City NY/Basking Ridge NJ or Miami
Duration: 12 months contract
About this role
The Experience Manager leads a team responsible for developing identifying and implementing strategies to drive growth increase revenue reduce cost and improve experiences for customers. Your job will involve understanding our customer needs and stakeholders while creating strategies and leading our team to implement exceptional experiences across the customer lifecycle which includes the Shopping Onboarding and Managing customer journeys. This role lets you use your full expertise for strategic leadership and mentoring. Join us in redefining customer journeys that sets a new standard for customer experience.
What youll be doing
The Experience Manager is responsible for developing identifying and implementing strategies to drive growth increase revenue reduce cost and improve experiences for customers.
Develops a customerfirst strategy and roadmap to transform core initiatives into bestinclass user experiences.
Analyzes customer behavior data to identify insights on performance and opportunities.
Build workflow models and develop autonomous processes to increase speed to market.
Provides expertise and leadership across internal teams including internal Digital Operations Engineering Product Experience Design Marketing and Channel partners.
Converts strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions.
Organizes feature backlog to optimize delivery in alignment with business priorities across teams.
Develops reports that provide an overview of the experience performance.
User story and acceptance criteria structure and mentoring.
Solid understanding of the process for releasing products stakeholders and negotiation with key partners in order to provide the best outcome considering business constraints.
Analyze support overview and provide guidance for multiple teams to coordinate initiatives that have an impact on multiple areas.
Support compliance attestation.
What were looking for Youll need to have:
Bachelors degree or equivalent work experience.
Seven or more years of relevant work experience.
Demonstrated leadership of Experience Teams in framing and solving challenging problems on multiple programs or shipped products with a large user base.
Proven record of implementation of innovative efforts to improve experience from concept to execution.
Experience with agile methodology and tools.
Willingness to travel up to 10%.
Even better if you have one or more of the following:
A degree in CX Management
Ability to digest and translate complex technical requirements into intuitive experiences.
Portfolio examples of enterprise applications.
Experience with design tools like Figma Adobe XD and Adobe Creative Cloud.
Experience with Smart Sheets and/or Google Suite.
Employment Type
Full Time
