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Program Manager

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Job Location drjobs

Chicago, IL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Position : Program Manager
Location : Chicago IL (Hybrid)
Duration : 6 Months with EXT
Hybrid 23 days/week currently; (onsite location@ Willis) When remote must have strong WiFi Minimal (10%) if any business travel Seeking wellrounded candidates and NOT heavy IT or construction project management experience Resume capturing relevant job history current and cap at 2 pages Candidate reports to Senior Manager EPMO Must be legally authorized to work in the United States for any employer without sponsorship
Job Summary:
  • This role will be centered around serving as the Overall Program Manager for a major initiative to roll out enhancements across our customerfacing digital channels contact centers tools/technology and the various tools/technology used by our airport operations teams. This person will be responsible for aligning and informing the business stakeholders partnering on training and change management efforts and ensuring that all deliverables milestones and benefits are achieved across the full program.
  • Responsible for management/execution of projects programs portfolio management
  • Manage scope issues risks and critical path activities through partnership with technology/ business teams and/or vendors
  • Establish governance and actively engage stakeholders
  • Create and manage integrated schedule budget constraints risks and dependencies
  • Proactively manage key project activities resource requirements and interdependencies
  • Work with stakeholders across functional areas to develop and support POC/soft launches
  • Conduct system mapping perform analysis and enhance processes as needed
  • Drive planning in communication and change management (training planning processes/procedures)
  • Report out performance of projects/programs in a portfolio to the project team stakeholders and leadership
  • Ensure chosen projects/programs in portfolio are aligned to business priorities goals and expected ROI
  • Perform other tasks as assigned
Qualifications:
  • 8 years of experience in management of programs and portfolio management and some technology experience
  • Led cross functional projects/programs/portfolio ####M
  • Strong conflict resolution skills
  • Excellent active listening skills and selfawareness
  • Highly organized (attention to details)
  • Strong management skills and ability to multitask competing priorities
  • Strong verbal and written communication skills
  • Flexible and adaptable able to work in ambiguous situations
  • Ability to conform to shifting demands and timelines through analytical and problemsolving capabilities
  • Strong knowledge of Microsoft Excel Outlook PowerPoint Project and Word
  • Bachelors degree
Preferred:
  • Aviation industry experience
  • Process/Improvement and organizational change management experience
  • PMP
  • Green Belt / LSS
  • Exposure to Agile MS Teams and Visio

Employment Type

Full Time

Company Industry

About Company

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