UCM engineers
UCM engineers
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Job Description
RoleUCM engineers
LocationAustin TX(Hybrid)
who have experience managing and troubleshooting
Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but
Ribbon SBC is a gap we are trying to close. Ribbon Session Border
Controllers ( SBC )
Basic understanding of Cisco IP telephony Network Infrastructure.
Good knowledge of voice protocols SIP MGCP H.323 SCCP ISDN
Basic understanding of various logs and traces from Collaboration
products CUCM CUC CUCM IM&P gateways.
Good understanding of various APIs SDKs and protocols used for
automation: AXL REST SOAP
Ability to write scripts / programs in at least one language for example:
Python Java Perl
Ability to troubleshoot collaboration solutions covering multiple products
and features under and drive incidents towards resolution
Able to identify problems acquire ownership and deliver solutions at a high
level of customer satisfaction.
Excellent written and verbal communication interpersonal and
presentation skills.
Proven planning prioritization and organization skills
ITIL Foundation level knowledge
Employment Type
Full Time
