Room Manager

Roles and responsibilities

1. Staff Management

• Supervise and coordinate the activities of the housekeeping and room service staff.
• Conduct training for new employees and provide ongoing coaching to ensure adherence to service standards.
• Schedule staff shifts and assign tasks to optimize efficiency and coverage.

2. Guest Experience

• Ensure that guest rooms are clean, well-maintained, and prepared to meet the highest quality standards prior to guest arrival.
• Address guest inquiries, concerns, and complaints promptly and professionally, striving to enhance their experience.

3. Quality Control

• Perform regular inspections of guest rooms and public areas to ensure cleanliness, organization, and adherence to quality standards.
• Develop and implement standard operating procedures (SOPs) for housekeeping and room service operations.

4. Inventory Management

• Monitor inventory levels of housekeeping supplies, linens, and amenities, placing orders as necessary to maintain adequate stock.
• Manage the use of resources efficiently to minimize waste and control costs.

5. Collaboration with Other Departments

• Work closely with the front office, maintenance, and other departments to ensure seamless operations and communication.
• Coordinate with the sales and marketing team to support promotional activities and special events.

6. Budget Management

• Assist in preparing and managing the budget for the housekeeping and room service departments.
• Monitor expenses and identify areas for cost reduction without compromising service quality.

7. Health and Safety Compliance

• Ensure compliance with health, safety, and hygiene regulations regarding room cleanliness and maintenance.
• Promote a safe working environment for all staff and guests.

8. Reporting and Analysis

• Maintain accurate records of room occupancy, staff performance, and inventory usage.
• Prepare reports for management on departmental performance, guest feedback, and areas for improvement.

9. Crisis Management

• Respond effectively to emergencies or incidents involving guests or staff, ensuring the safety and security of all individuals.
• Develop and implement contingency plans to handle various situations that may arise.

10. Guest Relations

• Foster positive relationships with guests, anticipating their needs and preferences to enhance their stay.
• Encourage feedback from guests to identify opportunities for improvement in service and operations.

Desired candidate profile

1. Educational Background

• A bachelor's degree in hospitality management, business administration, or a related field is preferred.
• Relevant certifications in hospitality or hotel management can be advantageous.

2. Experience

• Proven experience in hotel operations, particularly in housekeeping and room management, with a minimum of 3-5 years in a supervisory role.
• Previous experience in a similar position or within the hospitality industry is highly desirable.

3. Leadership Skills

• Strong leadership capabilities to motivate, train, and manage a diverse team effectively.
• Ability to foster a positive work environment and encourage teamwork among staff.

4. Customer Service Orientation

• Exceptional interpersonal and communication skills to interact with guests and staff professionally and courteously.
• A guest-focused attitude, with a strong commitment to ensuring high levels of guest satisfaction.

5. Organizational Skills

• Excellent organizational and multitasking abilities to manage various operational tasks efficiently.
• Strong time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

6. Attention to Detail

• High attention to detail to ensure rooms are maintained to the highest cleanliness and quality standards.
• Capability to recognize and address areas of improvement proactively.

7. Problem-Solving Skills

• Strong problem-solving abilities to address guest complaints and operational challenges effectively.
• Ability to think critically and make decisions independently, especially in high-pressure situations.

8. Technical Proficiency

• Familiarity with property management systems (PMS), housekeeping management software, and basic reporting tools.
• Competence in using technology for communication, scheduling, and record-keeping.