Manager-Operations - Al Mulla Group
Posted on :
26-10-2024
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1 Vacancy
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Salary
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Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-10-2024
Job Description
Responsibilities
Al Mulla Electronics Company is strategically partnering with a global leader and technology innovator in consumer electronics home appliances and HVAC systems and seeking an experienced and proactive Operations Manager. This role involves managing customer orders resolving orderrelated issues and responding to customer inquiries about order status pricing credits proof of delivery and product returns. The candidate will be responsible for planning demand and supply for multiple product categories forecasting volume revenue product movement and procuring supply. Proficiency in using Enterprise Resource Planning (ERP) systems and strong analytical skills are essential for this role. The candidate will also oversee demand forecasting and inventory management tactics to meet customers goals for productive inventory and service levels. The role includes managing logistics optimizing transportation expenses and ensuring excellent customer service. The candidate will also be responsible for carrier performance management and appointment management. The ability to operate with urgency and integrity is crucial. This role offers exciting opportunities for career growth and development. Key Tasks: Order Management: Process various types of orders (Regular Direct Donation Resale and Employee sales) both manually and through EDI. Maintain orders by making necessary changes such as suffix changes model substitutions repricing orders and retiming. Handle future order releases and send PO acknowledgements. Customer Service: Serve as the first point of contact for discrepancies. Respond to dealers/distributors/channel partners and sales representatives regarding order status and other inquiries. Attend weekly conference calls and meetings with customers at the national level. Inventory Management: Analyze sellin and sellout forecasting trends and align future demand to meet the trends and current market conditions. Review current inventory levels and adjust supply plans to align with target levels of safety stock and total inventory plans. Troubleshoot coverage plans and supply disruptions on an ongoing basis and realign volume forecasts to match inbound supply plans. ERP and System Management: Interface with installed ERP tools to control and run the business. Set and manage system operating parameters to align system(s) with the required and anticipated planning requirements. Logistics and Carrier Management: Book customer and carrier appointments and update the TMS. Coordinate customers pickup appointments at principal facilities. Manage and monitor carrier execution including ontime pickup and delivery. Ensure carriers are adhering to customer requirements. Engage carriers in developing new opportunities for cost/service improvements. Reporting and Analysis: Provide daily weekly and monthly reports on appointments using Excel Access PowerPoint or Word files. Monitor and report on performance scorecards weekly/monthly/quarterly. Review the forecasting sales capability Inventory KPIs for alignment and meeting business requirements. Collaboration and Relationship Management: Collaborate with Sales team to ensure New Product Introductions are planned for execution in the marketplace. Collaborate with team to ensure operations are transparent and supply lines are performing. Develop relationships with key customers for improved support on appointment requests. Collaborate with supply chain team to manage key priorities through to final delivery execution. Problem Solving: Manage customer escalations to resolution and address repeated performance failures with permanent solutions. Support missed deliveries with real appointment requests to recover in a timely manner.
Job Requirements
Educational Qualifications
Education Degree
: Bachelor
Major
: A bachelors degree in engineering business administration Supply Chain Management Logistics or a related field is required. An MBA or related advanced degree can be advantageous or a related field. Professional certifications such as Certified Supply Chain Professional (CSCP) from APICS or Certified Professional in Supply Management (CPSM) from the Institute for Supply Management (ISM) is an advantage.
Experience
Years of Experience
: 10 15 Years
Field of Experience
: Experience in supply chain management logistics or a related field. Experience in the consumer electronics industry would be a plus. At least 2 years of experience in product level forecasting or product supply planning in a global sourcing organization is required. This includes forecasting volume revenue product movement and procuring supply. A minimum of 3 years of demonstrated experience working with MS Office Suite and Enterprise Resource Planning systems such as SAP OracleJD Edwards and/or Manugistics is essential.
Skills
Time Management and Organizational Skills: The ability to prioritize tasks and manage time effectively is crucial. The role also requires strong planning and organizing skills. Collaboration and Communication Skills: The role requires facilitating the collaboration process between principal and major retailers and their crossfunctional team including buyers and replenishment. Clear and effective communication in line with the demandforecast consensus and demandbased supply chain/logistics capacity requirements is also important. Accountability: The candidate should be accountable for the effective implementation of sustainable costeffective supply chain processes. Customer Level Planning: Detailed customer level planning at the country and store levels is required. This includes creating inventory and demand analysis for solutions using both the principal and customers systems and analytical tools. Experience with TMS/WMS: Previous experience with Transportation Management System (TMS) and/or Warehouse Management System (WMS) is beneficial. Customer Service Skills: The candidate should be wellspoken and provide good customer service in a professional manner. Proficiency in MS Excel Word PowerPoint and Outlook: The candidate should be proficient in using MS Excel Word PowerPoint and Outlook. Ability to Multitask: The ability to multitask in a fastpaced environment is essential. Carrier Management: The candidate should be able to manage and monitor carrier execution including ontime pickup and delivery. They should ensure carriers are adhering to customer requirements and engage carriers in developing new opportunities for cost/service improvements. Problem Solving Skills: The candidate should be able to manage customer escalations to resolution and address repeated performance failures with permanent solutions. Collaboration with SCM: The candidate should be able to collaborate with all supply chain team members to manage key priorities through to final delivery execution. 3PL Management: The candidate should be able to manage 3PL execution for appointments ensuring SLAs are maintained. Relationship Management: The candidate should be able to develop relationships with key customers for improved support on appointment requests. Support for Missed Deliveries: The candidate should be able to support missed deliveries with real appointment requests to recover in a timely manner.
Other Requirements
Gender
: Any
Age
: 35 50 Years
Preferred Language
: Arabic English
Duty Shift / Timings
: One Shift / 8:00 am to 4:00 pm
Salary & Benefits
Salary
: Attractive Salary
Other Benefits
: As per Company Policy
Job Remarks
Job Country
: Kuwait
Nationality
: Any
Career Level
: MidCareer
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Employment Type
Full Time
Key Skills
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