Visual Manager
Visual Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Director Operations the Villa Manager is responsible for ensuring the highest level of cleanliness and maintenance for all 37 Villas and exceptional guest service for the guests occupying these accommodations. Additionally the Villa Manager will assist in oversight and care for identified VIPs as per the Hotel guidelines.
Salary Range: $80000 $85000
What you will be doing:
- Create the stay and the environment for the Villa guests by delivering on the highest of standards bespoke service and continuously seeking to enhance the service touchpoints
- Serve as the direct contact with all Villa Guests being a point of contact for prestay during and post stay
- Liaise with other departments to ensure the smooth management of the villa operations this includes being responsible for cleanliness of Villas (prior to arrival occupied service and turndown) Maintenance and Up Keep of Villa thus being actively involved in ongoing inspections follow up of Work Orders and Preventative Maintenance and within the F&B division
- Assist guests with Concierge related activities and thus working closely with the Concierge team to put together itineraries
- Solicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
- Reviews arrival reports and VIPSs to ensure all special requirements are met or exceeded
- Develop implement and sustain guest service standards
- Upholds the highest standard of internal and external customer service at all times
- Coaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and Resorts
- Conducts and participates in monthly communication meetings
- Monitors and provides feedback on monthly labor expenses
- Participates in yearly budgeting process and strategic planning/marketing planning
- Develops implements and maintains new incentives to motivate employees and maximize hotel revenue
- Ensures effective utilization and productivity of all staff through staff planning hiring and scheduling while adhering to budget parameters
- Effectively maximizes inventory levels during high occupancy/sold out nights
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned
- Actively participate in the Fairmont Kea Lani Mauis committee(s)
Qualifications :
Your experience and skills include:
- High School diploma or equivalent or vocational training
- College or University degree in Hotel Management preferred
- Minimum two (2) years previous supervisory/management experience in hotel operations with preference in Front Office operations
- Superior leadership and coaching skills with a proven track record of developing and motivating career minded Front Office professionals
- Exceptionally strong guest service orientation and training skills background
- Must have cash/float handling experience
- Valid Drivers License required
- Clean Drivers Abstract
- Maui County Liquor Card
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
