Learning and Development Manager

Roles and responsibilities

A Learning and Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing?

As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:

Support departments in developing cutting edge functional excellence and in developing leadership capabilities
Act as a change catalyst in the cultural and organizational transformation of the Hotel
Provide key input of Training aspects for all activities and plans of the Hotel
Support individual and team development, career development, and training and experience-based learning
Induct, coach, and mentor new Team Members
Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
Partner with department to deliver training programs and other organizational and leadership development interventions
Monitor and conduct learning and development reviews with each department
Prepare annual training plans and training calendars for the hotel
Training Needs Assessment: Identify skill gaps and training needs through assessments, surveys, and performance reviews.
Program Development: Design and develop engaging learning programs and materials, utilizing various instructional methods and technologies.
Implementation: Oversee the execution of training programs, ensuring they are delivered effectively and meet learning objectives.
Evaluation: Measure the effectiveness of training programs through feedback, assessments, and performance metrics, making improvements as needed.
Budget Management: Manage the L&D budget, allocating resources for training initiatives and tools.
Collaboration: Work closely with department heads to align training programs with organizational goals and workforce needs.
Career Development: Create career development paths and succession plans to support employee growth and retention.

Desired candidate profile

A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Thorough knowledge of modern learning and development tools and technique
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Positive attitude
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
• Exceptional presentation and grooming
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources