Job Title Google IVR Migration SupportTester
Job Title Google IVR Migration SupportTester
Posted on :
02-10-2024
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Job Description
Job Title: Google IVR Migration Support/Tester
Location: Hybrid Philadelphia PA
Visa: Expect OPT & CPT
Experience: Above 7 Years
Key Responsibilities:
* Project Management: Oversee the entire IVR development lifecycle from project planning and scoping to implementation and maintenance.
* Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
* Authoring/Development: Develop IVR applications using Google Cloud Platform tools and technologies such as Dialogflow and Contact Center AI.
* QA/UAT: Conduct thorough testing to identify and resolve defects ensuring the quality and reliability of IVR solutions.
* Operational Support: Provide Tier I II and III support for IVR applications troubleing issues and resolving customer inquiries.
* Integration: Integrate IVR solutions with other systems and platforms such as CRM ERP and contact center applications.
* Performance Optimization: Optimize IVR performance to ensure efficient and effective customer interactions.
* Doentation: Create and maintain comprehensive doentation for IVR solutions including design specifications user manuals and troubleing guides.
* Collaboration: Work closely with crossfunctional teams including product managers developers and testers to deliver successful projects.
Required Ss and Qualifications:
* Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVRrelated services (e.g. Dialogflow Contact Center AI).
* Proficiency in scripting languages (e.g. JavaScript Python).
* Knowledge of telephony concepts and protocols.
* Understanding of IVR design principles and best practices.
* Excellent problemsolving and troubleing ss.
* Ability to work independently and as part of a team.
* Strong communication and interpersonal ss.
* Project management experience and certifications (e.g. PMP Agile).
Preferred Ss and Qualifications:
* Experience with contact center technologies and processes.
* Certifications in Google Cloud Platform or related technologies.
Key details:
* Authoring/Development: Develop IVR applications using Google Cloud Platform tools and technologies such as Dialogflow and Contact Center AI.
* QA/UAT: Conduct thorough testing to identify and resolve defects ensuring the quality and reliability of IVR solutions.
* Doentation: Create and maintain comprehensive doentation for IVR solutions including design specifications user manuals and troubleing guides.
* Collaboration: Work closely with crossfunctional teams including product managers developers and testers to deliver successful projects.
Location: Hybrid Philadelphia PA
Visa: Expect OPT & CPT
Experience: Above 7 Years
Key Responsibilities:
* Project Management: Oversee the entire IVR development lifecycle from project planning and scoping to implementation and maintenance.
* Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
* Authoring/Development: Develop IVR applications using Google Cloud Platform tools and technologies such as Dialogflow and Contact Center AI.
* QA/UAT: Conduct thorough testing to identify and resolve defects ensuring the quality and reliability of IVR solutions.
* Operational Support: Provide Tier I II and III support for IVR applications troubleing issues and resolving customer inquiries.
* Integration: Integrate IVR solutions with other systems and platforms such as CRM ERP and contact center applications.
* Performance Optimization: Optimize IVR performance to ensure efficient and effective customer interactions.
* Doentation: Create and maintain comprehensive doentation for IVR solutions including design specifications user manuals and troubleing guides.
* Collaboration: Work closely with crossfunctional teams including product managers developers and testers to deliver successful projects.
Required Ss and Qualifications:
* Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVRrelated services (e.g. Dialogflow Contact Center AI).
* Proficiency in scripting languages (e.g. JavaScript Python).
* Knowledge of telephony concepts and protocols.
* Understanding of IVR design principles and best practices.
* Excellent problemsolving and troubleing ss.
* Ability to work independently and as part of a team.
* Strong communication and interpersonal ss.
* Project management experience and certifications (e.g. PMP Agile).
Preferred Ss and Qualifications:
* Experience with contact center technologies and processes.
* Certifications in Google Cloud Platform or related technologies.
Key details:
* Authoring/Development: Develop IVR applications using Google Cloud Platform tools and technologies such as Dialogflow and Contact Center AI.
* QA/UAT: Conduct thorough testing to identify and resolve defects ensuring the quality and reliability of IVR solutions.
* Doentation: Create and maintain comprehensive doentation for IVR solutions including design specifications user manuals and troubleing guides.
* Collaboration: Work closely with crossfunctional teams including product managers developers and testers to deliver successful projects.
Employment Type
Full Time
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