German Customer Support

Company Overview:

Join a growing team in Larnaca working on a leading digital banking project. We are seeking fluent Germanspeaking Customer Support Representatives to handle customer inquiries and resolve issues without any sales pressure.

Responsibilities:

• Manage inquiries from Germanspeaking customers via calls and chat.
• Address and resolve customer concerns related to the digital banking platform.
• Handle administrative tasks to ensure smooth service delivery.
• Follow all company procedures and data protection regulations.
• Work closely with team members and supervisors to achieve shared goals.
• Provide insights on customer issues to relevant departments.

Requirements:

• German Native or C2 level.
• English C1.
• Flexible and adaptable to shift work including weekends.
• Excellent problemsolving and communication skills.
• Comfortable with digital platforms and customer service tools.

What we offer:

Compensation:

• Starting Salary: 1350 euro gross per month (10.95% deductions for social security/taxes).
• After 6 Months: Salary increases to 1400 euro gross per month.
• Performance Bonus: up to 250 euro per month based on performance.

Working Hours and Shifts:

• Weekdays: Early shifts start at 09:00 latest shifts end at 23:00.
• Weekends: Earliest shift begins at 08:00 latest ends at 17:00.
• Weekend Requirement: Work 2 weekends per month either a full weekend or split shifts across two weeks.
• Bank Holidays: Additional day off or extra pay if working on local bank holidays.

Training and Support:

• Training: 7 days of full training (09:00 17:45) covering all aspects of the digital banking system.
• Nesting Phase: A 3day supervised nesting phase follows training to provide practical experience.

If youre interested in learning more about the company and this opportunity please submit your application and a recruiter will contact you through email or LinkedIn.

Remote Work :

No