Services - Customer Service I Indirect-Contingent Worker

Job Description: Years of Experience: 1 to 3 years

Pay rate BR/hr.

Experience with Customer communications by phone and email
Work with an ERP system preferably Oracle
Able to use Word Outlook and Excel
Ability to multitask and provide gold standard customer service support.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Receives processes and verifies the accuracy of orders from customers utilizing VBI s Oracle system and customer purchase orders.
Knowledgeable and able to process Commercial International and Transit & Bus/Relay orders.
Initiates required action for response to customer service requests for order changes including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem and most appropriate solution; following up to ensure resolution.
Ensures and provides quality service to both internal and external customers.
Additional Sills: