Business yst-Recruited

Additional Details

• Preferred Pay Rate Range : BR BR
• ReportTo Detail : Remote/WFH 100% out of state
• Tenure Limit : 18 Months
• FLSA Exemption Status : Exempt
• Required Education : College Graduate
• Required occupational training certifications or license(s) : None
• Business Title : Customer Experience (CX) Designer
• Additional Job Details : NOTE: job is fully remote can be in MA or out of state Job Description Your primary responsibilities will include facilitating focus groups conducting user interviews and performing observational research. These activities will enable you to produce detailed user personas journey maps workflows and other UX artifacts that inform and inspire work. Key Responsibilities: Facilitate focus groups: Plan organize and lead focus group sessions to gather qualitative data on user experiences preferences and pain points. Conduct user interviews: Design and execute oneonone interviews to delve into individual user behaviors and motivations. Perform observational research: Observe users in their natural environment or while they interact with our products to gain contextual insights. Deliver UX artifacts: Create comprehensive user personas journey maps and workflows that translate research findings into clear actionable insights. Collaborate with stakeholders: Work closely with product managers designers developers and other stakeholders to communicate research findings and ensure they are integrated into the product development lifecycle. Analyze data: Synthesize qualitative and quantitative data from multiple sources to identify trends patterns and key insights. Report findings: Prepare and present comprehensive reports including visual aids to communicate research outcomes to various audiences. Ensure usercentered design: Advocate for the users perspective throughout the process. Document business process design recommendations. Stay current: Keep uptodate with industry trends best practices and emerging methodologies in user research. Qualifications: Experience: Proven experience in a user research role with a strong portfolio showcasing examples of your work and the impact of your research. Methodology proficiency: Expertise in conducting and facilitating focus groups user interviews and observational research. UX artifacts: Demonstrated ability to create and utilize user personas journey maps workflows and other artifacts to inform design decisions. Analytical skills: Strong analytical skills with the ability to synthesize complex data into clear insights. Communication: Excellent verbal and written communication skills with the ability to present findings effectively to diverse stakeholders. Collaboration: A team player who can work closely with crossfunctional teams and influence decisionmaking. Tools & software: Proficiency with UX research tools and software (e.g. UserTesting Optimal Workshop Dovetail) and design software (e.g. Sketch Figma Adobe XD). Empathy: A genuine passion for understanding users needs behaviors and motivations.
• Does this position require a HUID : Yes
• Is the worker converting from being a Harvard fulltime employee (FTE) : No
• Preidentified candidates information including name email phone state/city/zip & pay rate : (No Value)
• Role requires identity I9 and 3 reference screen (recruited) : Yes
• Role requires identity I9 screen (payrolled) : No
• Role requires DMV/driving history screen : No
• Role requires criminal background and sexual offender screening CORI/SORI : No
• Role requires criminal background screen : No
• Role requires 10panel drug screen : No
• Role requires credit record check : No
• Role requires compliance with Immunization policy. : No