Outlet Manager

FILINVEST COMPANY: TIMBERLAND HIGHLANDS RESORT

Position Summary:

In accordance with the policies procedure and standards of Chroma Hospitality Inc. and Timberland Highlands Resort and under the direct supervision of the Food & Beverage Service Manager this position is responsible for overseeing and directing all aspects of the outlet achieving marketing sales profitability and quality service goals ensuring customer satisfaction and profitability.

Scope and Responsibilities:

• Establishes and communicates customer service objectives which support achievements of Timberland Highlands Resort Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods of
  responding to customer requests.
• Determines customer delight level and needs by reviewing comment cards and talking
  to customers regularly.
• Provides staff with the skills training to be able to provide value added service to
  customers.
• Develops and implements strategies to achieve Employee Satisfaction Index goals.
• Develops employees to maximize potential and prepare for future promotional
  opportunities by conducting counseling sessions determining developmental needs and
  allowing these needs to be met.
• Determines communicates and monitors achievement of standards of performance on a
  timely basis.
• Monitors service cycle.
• Controls Captains Orders.
• Monitors actual service rendered by staff.
• Assists in service as required.
• Defines level of customer experience for the restaurant and works daily to maintain and
  improve the service level.
• Monitors presentation of food products; reviews areas of concern with Executive Chef.
• Ensures that restaurant is clean and ready for customers at all times.
• Creating a welcoming and comfortable atmosphere for guests
• Ensuring customer satisfaction by monitoring service quality
• Implements and practices fair and consistent discipline amongst staff in accordance with
  Resort rules and regulations.
• Create monthly promotions both food and beverage
• Schedules staff based on forecasted business.
• Ensures that staff demonstrates technical skills; conducts technical training on a regular
  
  

Qualifications:

• Bachelors degree in Hospitality Management
• 2 years experience in similar capacity
• At least total of 7 years of experience in service experience

Remote Work :

No