Senior Engineer TelephonyVoIP

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best smalltomedium size businesses to work for join us on our journey!

Efficient secure and great quality voice communications are at the very core of what we do.As part of our Voice team you would be responsible for developing the processes and toolsto enable the integration of 3rd party telephony with our retail communication systems. Additionallyyou will work closely with our software engineersdeveloping customerfacing web apps to enable self service of telephony configuration and reporting by the customer.

Were on an amazingjourney and as wecontinue to grow including expansion into overseas markets you would be drivingthis growth with high quality secure stable infrastructure and by automating the processes that are slowing us down. This is a fantastic opportunity todirectly help the business scale by developing the way we install and maintain telephony integrations improving reliability and reducing the burden on customer support.

Please note to apply for this position you must be based in the UKand have the legal right to work in the UK.

Requirements for Senior Engineer (Telephony/VoIP)

You will be an experienced engineer with great knowledge of VoIP technologies. Youll haveexperience ofworking in a senior capacity aspart of software/hardware teams using multipletechnologies.

The following are highly desirable but we do not expect you to have them all:

• Extensive experience working in VoIP domains Unified Communications and PBX platforms.
• SIP/VoIP configuration (to enable integration with 3rd party telephony providers).
• Familiarity with VoIP providers.
• Demonstrable understanding of the core protocols and technologies in this space SIP WebRTC and friends along with monitoring and testing of such technologies.
• Direct knowledge of platforms such as Asterisk (key to the role) FreePBX OpenSIPS.
• Great understanding of network technologies and routing/firewall considerations for VoIP.
• Appreciation and understanding of the importance of factors such as latency codecs bandwidth geolocation regulatory compliance and security considerations in the design of such systems.
• Strong experience of writing up technical documentation.

Nice to have skills for Senior Engineer (Telephony/VoIP)

• Knowledge and comfort with Agile practices and product SDLC.
• Scripting and configuration experience; coding experience would be an advantage we work with a strong Infrastructure as Code paradigm for our platforms.
• Strong version control experience specifically Git.
• Ability to explain technical concepts to nontechnical team members.
• Knowledge of use of things such as DSPs and Radio technologies in the context of wider VoIP technologies.
• CCNA Certification or similar relevant certification.
• Awareness of IoT/Embedded environment and systemdesign goals such as Over the Air updates and firmware management.
• Understanding of JavaScript/Node.JS.
• Electronics engineering or any lower level hardware knowledge.
• Experience with configuration management/configuration as code tooling such as Ansible/Puppet.
  
  
  

Responsibilities and success criteriaas Senior Engineer(Telephony/VoIP)

• Ensuring integrations with 3rd party telephony providers are right first time anddelivered within ourcustomers desired timescales.
• The process for telephony integrations is welldocumented and understoodby clientdelivery and customer support teams.
• Processes are automated where possible to reduce the risk of human error.
• Customers or customer support working on their behalf are able to input the detailsof a 3rd party telephony provider and generate the necessary configuration files.
• Ensuring oursystem includes proactive monitoring and alerting if there is an issue.
• Customers can view telephony status and generate reports via our Portal.
• Maximising the benefit of VoIP technologies and driving continued use to deliverindustry leading capabilities.
• Our equipment can be shipped installed and configured quickly securely and consistently.
• Acting as asubject matter expert in the systems your teammanages your colleagues willlook to you specifically as a knowledgeable engineer and mentor ontelephony and VoIP.
  

Salary
Salary range:

Benefits

25 Days Holiday Bank Holidays (increases with years of service)

Option to Buy or Sell 5 days holiday each year

Sick Pay 8 weeks full pay 4 weeks half pay

Life Assurance (4 times basic pay)

Private Medical Insurance

Employee Assistance Programmes (EAP)

Cycle2Work Scheme

Electric Car Green Salary Sacrifice Scheme

Enhanced Maternity & Paternity Package

Child Care Scheme

Training & Development

Company Organised Events

Pension (Royal London Group) 5% Employer Contribution Matched

Apple MacBook Wireless Magic Mouse and Keyboard Monitor and Headphones

Company Values

Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy
and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!