Chat Support Agent Danish

• Work Model: Onsite
• Location: Riga Latvia
• Employment Type: Fulltime

• Manage incoming customer inquiries for a payment platform via phone chat and email and provide solutions to end users.
• Document case resolutions in the contact center tool based on client communication.
• Ensure cases are resolved within the case life cycle.
• Escalate highpriority issues as per client specifications to the immediate lead if necessary.
• Work both independently and as part of a team.
• Maintain effective communication with internal and external contacts.
• Deliver an exceptional customer experience.
• Adhere to quality standards on all handled contacts.
• Follow the work schedule and be prepared to start work on time.
• Manage contacts while meeting projectdefined targets: response time handle time and resolution rate.
• Undertake any additional tasks that may enhance client service or improve your KPIs.
• Participate in training sessions.

• Professional fluency in Danish (C1 level) and English (B1 level) both spoken and written.
• Prior experience in an outsourced customer service environment is a plus.
• EU citizenship or a valid work permit for Latvia.
• Computer literate with a minimum typing speed of 50 wpm at 90% accuracy.
• An optimistic friendly positive and selfdriven individual.
• Ability to work in a team.
• A serviceoriented profile with a focus on problemsolving.
• Ability to work shift hours/parttime (as legally permissible) and adapt quickly to changing priorities.
• No negative remarks in a background check such as a criminal record and willingness to undergo such a background check process during the recruitment process.

• Paid startup training and professional development sessions.
• Support with relocation.
• A dynamic and diverse role in a pleasant and modern environment.
• Opportunities for personal and professional growth.
• Teambuilding activities.

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