Senior Customer Success Executive
Senior Customer Success Executive
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
Role: Senior Customer Success Executive
Employment Type: Full Time Permanent
Location : Goa/Ahmedabad
Department: Customer Success
Established in 2020 by Saket Arya and Rashi Arya we are a group of driven and aspirational microentrepreneurs committed to making a significant and lasting difference in Indias solar energy industry determined to improve people s lives by reducing their electricity bills and providing them with a hasslefree customer experience.
Our vision is to empower the common man s future with energy independence while making
the world greener cleaner and leaner. With a 2x yearly revenue growth rate we are among the fastestgrowing solar solution providers in India.
Our mission is to build a robust ecosystem of knowledge technology and trust that accelerates
mass market adoption of green energy while enabling financial freedom. Our motto is Under Promise Over Deliver .
Our core values are building trust and maintaining integrity. Strengthening these two values at every step drives our decisionmaking shapes our behavior and fosters a shared sense of purpose. It also influences how we approach our daily tasks and helps us stick to timelines complete projects with highest quality and ensure clear and quick customer support and aftersales services.
We are looking for a customer centric problem solver. Experience in the solar power or EPC industry would be a plus! Youll collaborate closely with foundersproject managers engineers and other team members to ensure projects meet client specifications industry standards and budget constraints.
Who should apply
- A minimum of 37 years of experience in customerfacing roles preferably within the solar energy sector.
- in a customerfacing role or within the renewable energy industry.
- Experience working with senior and executive level customer contacts
- Collaborative spirit both within the commercial team and with the product team
Key Responsibilities include leading the team to accomplish the following tasks.
- Client Relationship Management: Build and maintain strong relationships with PSU consumer and industrial clients. Understand their needs preferences and procurement processes to effectively position our solutions.
- Building strong longterm relationships with assigned customers by staying in constant communication and efficiently resolving issues tailored to individual needs.
- Ensure an overall great customer experience and onboarding to Glint Solar through communication and customer education.
- Driving retention and expansion through upselling and crossselling.
- Be the voice of the customer internally with deep customer understanding and communicate customer feedback and experiences to the rest of the team.
Job Specifications:
- Technical Skills: Zoho Suite is mandatory Calendar Management MS Office/Google Suite.
- Indepth knowledge of various solar mounting systems (rooftop groundmount) is required.
- Soft Skills: Conversational Skills (English Hindi and Gujarathi) Documentation & Presentation Teamwork Organization & Analysis Time Management & Multitasking Learning & Articulation Attention to Detail.
- Qualifications: Bachelors/Master s degree in Electrical Engineering or Renewable Energy is preferred
- Strong understanding of solar technologies project development construction processes utility interconnection and city permitting.
Heres what you get:
- Be part of a thriving community and a passionate team driven by creativity and connection to make a difference in the green tech sector.
- Work hard play hard! We offer fun teambuilding activities and outings.
- We invest in you with a competitive salary and worldclass talent development programs.
- Never stop learning: Upskilling is on us! Take advantage of paid conferences online courses and certifications
How do you grow with us
We know youre a financial whiz with a knack for problemsolving. That being said the expected outcomes are:
30day target
1. Learn all tech systems and product/service offerings to be effective in the position
2. Familiarize yourself with Reneviks processes tools and softwares (e.g. Zoho Suite). Shadow
60day target
- Establish strong communication channels with internal teams (sales engineering operations) to ensure seamless collaboration.
- Conduct initial outreach to customers to build rapport and understand their needs and expectations.
90day target
- Collaborate with crossfunctional teams to develop strategic initiatives for improving customer satisfaction and retention.
- Serve as a customer advocate within the organization ensuring that customer needs and feedback are considered in decisionmaking processes.
To find more about Renevik its founders and culture please click below:
- Renevik on LinkedIn
- Company s Website
- Saket Arya Founder and CEO on LinkedIn
- Rashi Arya Founder and COO on LinkedIn
- Renevik on Instagram
- Our Values
Plug into the power of teamwork: Join the Renevik Family! Fill this Google form to reach out to the hiring team directly : Apply here!
customer experience,customer,communication
Employment Type
Full Time
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