Service Desk Infrastructure Administrator L2- Night Shift- Work from home

• Location: Bangalore
• Work mode: Night Shift (Work from Home )
• Education: Postsecondary degree in IT Management Computer Science or equivalent mix of training and experience.
• Experience: 3 years of work experience as a Level 2 Help Desk Technician System Administrator or similar role.

• Resolve endusers IT Requests
• Technical working knowledge on all aspects of enduser computing to deal with complex technical issues which range from PC s Laptops Tablets Networking & Printers.
• Installation of Software and printers.
• Contribute prepare and maintain knowledge base articles.
• Provide general IT support to all users both onsite and remote.
• Provide training on Microsoft productivity applications such as Microsoft Teams OneDrive SharePoint OneNote etc.
• Effectively communicate with endusers and team members.
• Ensure operation of local IT infrastructure including servers switches routers and other hardware.
• Work with the team to procure IT hardware and software.
• Ensure adherence to IT Policies and Standards.
• Focus on Confidentiality Integrity and Availability of all systems.
• Support facilities across technology infrastructure.
• Some Cloud platform support will be included.
• Support an environment that includes all operating systems.
• Windows domain and user provision management.
• Participate in network upgrades buildouts and troubleshooting.

• Postsecondary education in Information Technology or equivalent mix of training certification and experience.
• Industry certifications in IT networking and/or security would be an asset

• 3 years of work experience as a Level 2 Help Desk Technician System Administrator or similar role.
• Experience with IT support ticketing systems (JIRA SM ServiceNow etc.).
• Experience with operating systems such as: Windows and MAC (Linux experience would be an asset)
• Experience with Mobile support (Android and iPhone)
• Experience with PowerShell an asset.
• Experience with performing user administration functions.
• Experience with Microsoft SharePoint and Office 365.
• Experience with Gsuite Azure Cloud and/or AWS would be an asset.
• Experience interpreting licensing terms and conditions.
• Experience in Customer Support.

• Strong attention to detail and organization
• Excellent and proven customer service.
• Able to work with minimum supervision and in collaboration with a large team.
• Understanding of PC Server and Network hardware and technologies.
• Understanding computer networking.
• Basic understanding of security terminology concepts and tools used to protect IT systems and networks.
• Excellent organization and prioritization skills.
• Communicate effectively both verbally and written.
• Analytical thinking and attention to detail.
• Ability to plan manage and evaluate job tasks.
• Ability to build strong working relationships.
• Ability to problemsolve and make sound recommendations.

• Microsoft Office 365 productivity tools (Email Excel Word).
• Experience with ITSM systems (JIRA or ServiceNow for example) an asset.
• IT Asset Management and Discovery Tools experience an asset.

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