Human Resource ociate
Human Resource ociate
Posted on :
20-09-2024
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Job Description
Job Title: Human Resource Associate
Job Duration: 03 Months Contract on W2
Job Location: Deerfield IL
Job Duration: 03 Months Contract on W2
Job Location: Deerfield IL
Job Description
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members managers and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone email or SelfService cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday payroll or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
- Manage other assigned activities as necessary.
REQUIRED EXPERIENCE:
- Bachelors degree
OR
- Associate degree and 4 years of Customer Service experience
OR
- High school diploma / GED and 6 years of Customer Service experience
Desire Skills:
- Fluent in English and Spanish and ability to communicate effectively both in English and Spanish verbally and in written word
- 2 plus years experience in Human Resources Customer Service or Payroll
- Effective analytical thinking and attention to detail or related internship experience demonstrating same
- Strong working knowledge of Microsoft Word Excel and Power Point
- Ability to multitask in a fastpaced environment to meet deadlines
- Strong team player who can collaborate with colleagues on complex tasks
Employment Type
Full Time
Key Skills
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