Business Process yst

Job Title : Business Process Analyst
Work Location : Detroit MI
Work Schedule: Hybrid Monday & Friday WFH and TuesdayThursday in office (ADC);

Interview Process: 12 rounds. Video conference


Mandatory skills :Top Three Skills: Critical thinker/problemsolver Highly organized Ability to effectively multitask; Required Skills: Critical thinker/problem solver Intermediate knowledge of Microsoft applications (word excel access outlook) Strong / professional communication; Desired Skills: Prior experience processing invoices Coupa experience; Ideal Candidate Profile: Ideal candidate would be highly organized with the ability to effectively multitask. Must be a selfstarter that has strong problemsolving skills / critical thinker. Maintains a positive attitude and cooperative spirit; a can do attitude; Industry Experience: Operations payment/invoice processing; Systems Tools or Technologies: Microsoft applications Coupa; Educational Requirements: Minimum HS degree.

Job Description

Under the general direction of the Sr Business Process Analyst and Business Process Director the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for general daytoday internal & external customer support processing of supplier invoices incentive and rebate payments reconciliation of daily settlement activities facilitating operationalization of new programs and processes mitigating risks and monitoring of supplier activities and performance.

• Provide superior customer experience ensuring all escalations to our support mailbox are handled professionally timely and accurately.
• Key customer support as needed ensuring were exceeding their expectations
• Timely and accurately process supplier invoices and payouts from incentive/rebate programs
• Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
• Identification and clear escalation of potential risks and issues to leadership
• Ensures all desk policy and procedures are maintained and accurate
• Miscellaneous duties as assigned

Skill/Experience/Education

Mandatory Skills Intermediate knowledge of Microsoft Office applications including MS word Excel Access and Outlook. Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs. Possesses excellent organizational and time management skills Projects a professional phone and email manner. Possesses excellent communication skills (verbal written listening). Completes multiple tasks and assignments with minimal supervision. Maintains high levels of motivation performance and personal integrity aligned with clients corporate values Identifies areas for continuous improvement and make recommendations and/or implement solutions Is dependable and reliable. Maintains a positive attitude and cooperative spirit; a can do attitude Maintains sensitive and confidential information.