Client Care Coordinator

Job description

• Coordinate and manage the daily operations of client care services ensuring all client needs are met promptly and effectively.
• Conduct initial intakes and home assessments with the client and their families.
• Maintain regular contact with clients and their families to monitor satisfaction and address any concerns or changes in needs.
• Ensure all care plans are uptodate and accurately reflect the clients current status and preferences.
• Oversee the provision of concierge services including personalized assistance with scheduling appointments transportation and other nonmedical support services.
• Develop and maintain relationships with local service providers to ensure highquality and reliable concierge services for clients.
• Ensure all concierge services are delivered in a timely professional and courteous manner.
• Conduct regular quality assurance visits to clients homes to assess the quality of care being provided and ensure compliance with agency standards.
• Perform supervisory visits to monitor caregiver performance provide feedback and offer support and training as needed.
• Document and report findings from quality assurance and supervisory visits and follow up on any identified issues to ensure prompt resolution.
• Serve as the primary point of contact for clients and their families providing clear and consistent communication regarding care plans and services.
• Collaborate with caregivers healthcare professionals and other agency staff to coordinate and optimize client care.
• Participate in staff meetings and training sessions to stay informed about agency policies procedures and best practices.
• Assist with scheduling and coordinating caregiver assignments to ensure adequate coverage and continuity of care.
• Support the agencys compliance efforts by ensuring all client care activities adhere to relevant regulations and standards.
• Bachelors degree in healthcare administration social work nursing or a related field preferred.
• Minimum of 2 years of experience in a homecare or other healthcare setting with a focus on client care coordination.
• Strong understanding of homecare services including nonmedical and concierge support.
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients families and staff.
• Strong organizational skills and attention to detail with the ability to manage multiple tasks and priorities.
• Proficiency in using electronic client management and scheduling software.
• Flexibility to work occasional evenings or weekends as needed to meet client needs and conduct supervisory visits.
• The role may involve lifting bending and other physical activities related to client care and home visits.
• Client satisfaction and retention rates.
• Timeliness and quality of concierge services provided.
• Accuracy and completeness of client records and documentation.
• Effectiveness of quality assurance and supervisory visits.
• Compliance with agency standards and regulatory requirements.
• Compassion and empathy for clients and their families.
• Strong problemsolving and criticalthinking skills.
• Ability to work independently and as part of a team.
• Commitment to continuous improvement and professional development.

• Weekly Pay
• Retirement Plan Offered
• Mileage reimbursement