Cloud Service Manager
Cloud Service Manager
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4years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At AJBoggs people are our greatest asset!
Accelerate your career today as manager of IXN our cloud services business unit that provides managed hosting SaaS IaaS SOC and application help desk services.
This role may be right for you if you can effectively:
Lead teams to develop operate and sell innovative cloud service solutions.
Build and manage customer relationships.
Keep current on developments in the cloud services industry.
Essential REsponsibilities and duties
As IXN Manager you will report to the CEO and assume business unit responsibilities including:
Develop and implement strategies to continue our growth including new products for managed hosting infrastructure as a service cloud (virtualization) websites and other application services.
Monitor performance to ensure service delivery exceeds service level goals (SLAs).
Lead IXN s teams: Operations 911.net Security Operations Center sales/channels Marketing and Customer Service.
Maintain and improve the business processes:
Sales Maintenance and Service Delivery Tracking Systems.
Product Management.
Problem/Issue order tracking help desk incident and configuration management.
Continual improvement (plan execute analyze and synthesize issues manage problems and apply rootcause analysis to make datadriven decisions/improvements).
Exceptional customer service and operational excellence especially in privacy & security.
Requirements
REQUIRED EDUCATION EXPERIENCE KNOWLEDGE & ABILITIES
Bachelor s degree preferably in business computer science or a technical program.
4 years of experience leading teams that provide data hosting or SaaS.
2 years of experience in budgeting and project management.
Working knowledge of CRMs cloud services platforms and security protocols.
Experience in marketing sales and directing project managers of IT services.
Excellent communication (verbal written and listening) skills.
Benefits
The annual salary range is $120000 $130000
plus performance incentives including profit sharing and equity plans
Here are some of our benefits:
Group Medical Dental Life HSA/FSA and Vision Insurance
SIMPLE IRA Accounts with an immediate vesting of 3% company match
Paid company holidays and personal days
Partial Internet and mobile phone expense reimbursement
Professional development opportunities
Great culture with excellent teams collaborative smart working and innovative
One or more years of experience performing business analysis Experience with software development projects Excellent client-facing and internal communication skills (written and verbal) Solid organizational skills, including leadership, attention to detail, and multi-tasking Logical, decisive, and action oriented Ability to identify and incorporate new industry practices into company products and processes Basic understanding of information systems and security infrastructure Bachelor s degree, preferably in fields of science, engineering, business, or communications Strong working knowledge of Microsoft Office tools dESIRABLE Qualifications Knowledge of web-based software application implementations Professional certifications: CMS, PMP, CAPM, CISSP, CISA, GIAC, SSCP, CIPP, CIA Experience with HIPAA and HITECH security policy and processes Experience with governmental health care systems and requirements
Employment Type
Full Time
