NCDPS - Service Support yst- Expert
NCDPS - Service Support yst- Expert
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Job Description
The primary purpose of this position is toprovide technical support in the areas of troubleshooting problem solvingsetup configuration and installation of end user devices.
Sample Role Types: Desktop Support Analyst Help Desk Support Analyst
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Functional:
Project Management Ability to managetimelines resources and personnel (internal staff and contractors) and leadimplementation efforts to completion.
Technical Knowledge Significant technicalknowledge to serve as resource for other Analysts and Specialists.
Technical Solution Development Ability todevelop and/or implement highly complex information technology solutions toenhance enterprise success.
Planning and Organizing Ability to lead andplan IT for an organization. Ability to lead projects that require directingthe work of others with some latitude on actions or decisions.
Technical Support Ability to identify emergingtrends and issues and make suggestions for technical modifications to solvecurrent and prevent future problems. Advanced knowledge to develop andcommunicate innovative and effective solutions.
Consultancy Skills Technical expertisecommonly sought in resolving highly complex problems. Ability to consult withclients peers and/or managers to develop requirements solve problems and/orproactively establish technical directions.
Core:
Teamwork Leads team efforts and assesses andintegrates the skills and strengths of individuals for project andorganizational success.
Customer Service Proactively promotes positivecustomer relationships and mentors others to ensure client satisfaction andorganizational success.
Effective Communications Interprets andcommunicates information ideas and instruction. Negotiates and persuades tobuild cooperation and consensus towards decisions. Translates advancedtechnical issues into understandable terms appropriate to the audience.
Organizational Awareness Demonstrates indepknowledge of enterprise its opportunities and constraints. Fostersrelationships for organizational success.
Professional Standards Adheres to DPS and DAC ITstandards is punctual and uses time efficiently.
Required/Desired Skills
Questions
Employment Type
Full Time
Key Skills
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