Service Desk yst
Service Desk yst
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration.
- Shall have experience providing level 1 phone support customer service experience problem solving experience and advanced desktop support knowledge and skills.
- Minimum five years experience in the field.
- Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment.
- Strong communication and problem solving skills required.
- Performs full lifecycle of Incident management activities in context of a professional service desk.
Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment. Strong communication and problem solving skills required. Performs full lifecycle of Incident management activities in context of a professional service desk.
Employment Type
Full Time
