People Resources Officer

The People Resources Officer in the Hospitality Department will play a pivotal role in managing and optimizing human resources to ensure a high level of service excellence. This position involves overseeing recruitment employee relations training and development and ensuring that all HR practices align with our organizational goals and enhance the guest experience. The ideal candidate will be a proactive problemsolver with exceptional interpersonal skills and a deep understanding of the hospitality industry.

Key Responsibilities:

1. Recruitment and Staffing:
   

• Develop and implement effective recruitment strategies to attract top talent for various roles within the hospitality department.
  

• Conduct interviews coordinate selection processes and assist in onboarding new employees.
  

• Collaborate with department heads to determine staffing needs and create job descriptions.
  

2. Employee Relations:
   

• Act as a point of contact for employee concerns and resolve issues in a timely and effective manner.
  

• Foster a positive work environment by promoting open communication and addressing grievances.
  

• Implement and manage employee engagement initiatives to maintain high levels of morale and motivation.
  

3. Training and Development:
   

• Design and deliver training programs to enhance employee skills performance and knowledge of hospitality standards.
  

• Identify training needs and work with external providers or develop internal training resources as required.
  

• Monitor and evaluate the effectiveness of training programs and make improvements as necessary.
  

4. Performance Management:
   

• Develop and implement performance appraisal systems to ensure employees meet performance expectations.
  

• Provide guidance and support to managers on performance issues and disciplinary actions.
  

• Assist in setting performance goals and providing feedback to employees.
  

5. Compliance and Policies:
   

• Ensure that all HR practices comply with legal requirements and company policies.
  

• Maintain accurate records of employee information including contracts performance reviews and training certificates.
  

• Keep uptodate with industry trends and changes in employment law.
  

6. Employee Wellness:
   

• Promote and support employee wellness programs and initiatives.
  

• Address health and safety concerns within the workplace and ensure compliance with relevant regulations.
  

• Provide support for worklife balance and employee wellbeing.
  

7. Administrative Duties:
   

• Prepare and manage HR reports including turnover rates recruitment metrics and employee satisfaction surveys.
  

• Coordinate with payroll and benefits teams to ensure accurate and timely processing.
  

• Assist with budget management related to human resources.
  

Requirements

• Bachelor s degree in Human Resources Business Administration Hospitality Management or a related field.
  

• Minimum of 3 years of HR experience preferably within the hospitality industry.
  

• Strong understanding of hospitality operations and guest service standards.
  

• Excellent interpersonal and communication skills.
  

• Proven ability to manage multiple priorities and work effectively in a fastpaced environment.
  

• Proficiency in HR software Zoho and Google Workspace
  

• HR certification (e.g. SHRMCP PHR) will be an asset.
  

Preferred Attributes:

• Strong problemsolving skills and the ability to handle sensitive issues with discretion.
  

• Experience in employee engagement and developing creative training programs.
  

• Knowledge of hospitalityspecific HR challenges and solutions.
  

Benefits

• A competitive salary and benefits package.
  

• A collaborative and supportive work environment.
  

• Opportunities for professional development and growth.