Customer Service Representative

• Customer enquiries: Respond to customer enquiries and provide customer service and support
• Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
• Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
• Reconciliations: Perform end of day reconciliations accurately and on time
• Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
• Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
• Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Other: Perform any addition duties that assigned by Manager
  

Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies
  

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service