Call Center Customer Service Assistant

Job Title: Call Center Customer Service Assistant

Location: Jacksonville FL

Job Type: FullTime

Reports To: Call Center Supervisor/Manager

Job Summary:

We are seeking a dedicated and personable Call Center Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional customer service resolving customer inquiries and issues and ensuring a positive experience for our clients. This role requires excellent communication skills patience and the ability to work efficiently in a fastpaced environment.

Key Responsibilities:

• Customer Interaction: Handle incoming calls from customers addressing their inquiries concerns and providing solutions in a courteous and timely manner.
• Issue Resolution: Resolve customer complaints by identifying problems troubleshooting and implementing effective solutions.
• Documentation: Accurately document all customer interactions issues and resolutions in the company's CRM system.
• FollowUp: Conduct followup calls as needed to ensure customer satisfaction and resolution of issues.
• Team Collaboration: Work closely with team members and other departments to ensure a seamless customer service experience.
• Adherence to Policies: Follow company policies and procedures maintaining confidentiality and security of customer information.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using computer systems and CRM software.