Customer Service Executive - Real Estate Background

• Communicate with current and potential clients via telephone email online chat or social media.
  
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
  
• Always maintain a courteous and calm manner to deescalate stressful situations.
  
• Document personal information to create update or adjust customer accounts.
  
• Prepare callrelated information for purposes of auditing and reporting.
  
• Provide and respond to feedback about any aspect of the job or its duties.
  
• Suggest products and services to clients based on their requests and needs.
  
• Answer inbound calls or generate outbound calls in some cases cold calling to follow up on orders
  

Requirements