Customer Relationship Executive

Overview

Key responsibilities

• Develop and maintain strong customer relationships through regular communication and exceptional service delivery
• Identify customer needs and proactively respond to all inquiries and requests
• Assist customers in navigating products/services providing guidance and support as needed
• Monitor customer accounts and ensure timely resolution of any issues or concerns
• Conduct customer satisfaction surveys and collect feedback for continuous improvement
• Coordinate with internal teams to ensure seamless customer experience and satisfaction
• Handle and resolve customer complaints or escalations effectively and in a timely manner
• Collaborate with the sales team to identify new opportunities and potential leads
• Prepare and present reports on customer relationship activities performance and feedback
• Keep accurate records of customer interactions and transactions using CRM software
• Stay uptodate with company products/services and industry trends to provide accurate information to customers
• Participate in customer retention and loyalty programs
• Assist in organizing customer events and activities to strengthen relationships
• Provide input on improving customer experience and processes

Required qualifications

• Bachelors degree in Business Administration Marketing or related field
• Proven work experience as a Customer Relationship Executive or a similar customerfacing role
• Demonstrated ability to build and maintain customer relationships
• Excellent communication and interpersonal skills
• Strong problemsolving and conflict resolution abilities
• Proficiency in CRM software and Microsoft Office suite
• Ability to multitask and prioritize in a fastpaced environment
• Understanding of sales principles and customer service practices
• Keen attention to detail with organizational skills
• Ability to work effectively both independently and as part of a team
• Positive and customeroriented attitude
• Flexibility to adapt to changing business needs and priorities
• Proactive and resultsdriven approach
• Willingness to learn and grow in a dynamic work environment

communication,problem-solving,sales principles,crm software,proactive,interpersonal skills,sales,customer service,results-driven,customer relationship management,microsoft office,organizational skills,conflict resolution,flexibility